Right, thanks for expanding the thought. I want to add another example:
The other day I had a client who received a notice from the authority informing her only of the amount and a small increase in her payment. Since the authorities are obliged to draw attention to the duty of the beneficiaries to cooperate, as well as to the fact that an official decision may be appealed against within one month, my client suspected that there was a knowledge behind it of what affected her personally.
She suspected that people knew about her personal plans and that she was therefore called upon to respond to this letter. She was afraid that her money could be cut or even cancelled altogether and revealed her complete ignorance of the legal situation. Many of my clients suspect a greater knowledge behind the letters they receive and take requests for cooperation as wantonness that they would be unnecessarily controlled and harassed. The additions of legal means are only a standard reference and no more.
But she expressed herself in such a way that she found it insolent that she was so pressured to reveal her personal plans. Letters are still perceived as very personal, as if there were a letter writer who would have written one in personal thought to the recipient. But this is not the case. Most official letters are automated and machine-made letters, nobody was involved. These are completely impersonal, purely factual contents.
This circumstance points to what you said: that the personal reference is basically intentional and the impersonal in an action is considered wrong. But if you confuse a purely business contract with an intimate relationship, you get the feeling that you are invisible as a human being and only visible as an object. This is not what people want.
This means that people in other places suffer from lack of personal relationship and basically their feeling is right, but placed in the wrong spot. So the client may have the right feeling - her life is too impersonal overall - and she always projects this lack exactly onto the situations she is getting into. It would be better to realize that this feeling of lack has its justification and to see how and where it can be satisfied. Also I told her, it's a good thing and an accomplishment of past efforts that citizens have certain rights and duties and that this is made clear, so it gives some certainty.
On a meta-level, the client is right insofar as a reduced personal contact between authorities and citizens is perceived as true. In fact, in the past it was possible to get a personal appointment much faster and even telephoning was associated with far fewer hurdles.
Material wealth: Yes, that was what I meant. So I exaggerated a little bit to make the point clear. I agree on that notion and explanation of yours.
As far as I got to know you you seem to be an mindful person who gets himself caught in acts of which you can change perspectives. That is a good quality and I appreciate it a lot that you have it.